How can we help?

Giving by Card or USSD

Open a campaign, enter your amount and details, then choose one of two payment methods: Card or USSD. Card opens a secure hosted checkout. USSD gives you a code to dial from the phone linked to your Orange Money or Afrimoney wallet.

Never share your card PIN or mobile-money PIN with GiWi, a campaign organizer, or support. A payment is only shown as complete after the payment provider confirms it.

A payment is still pending

Keep the receipt page open and refresh the payment status. Provider confirmation can occasionally take a few minutes. Do not make a second payment if money has already left your card or wallet. Contact support with the campaign name, approximate time, amount, and the GiWi reference shown on screen.

Campaign review and withdrawals

Campaign owners complete manual identity verification and attach at least two unique proof photos or videos before publication. Withdrawals use the verified account and only include confirmed proceeds after the GiWi fee and exact processing fees.

Bulk payouts

Organizations can add recipients in a form or upload the Excel template. A draft remains editable until funding begins. Review the recipient list, fund its dedicated account, then explicitly approve sending. Successful recipients are never resent when another recipient needs correction.

Susu circles

Every member sees the contribution amount, frequency, membership limit, and payout order before joining. Payments and releases require confirmation; GiWi does not automatically debit members.

Still need help?

Contact GiWi support. For a suspicious campaign, use the report control on that campaign page so the review team receives the correct reference.